REFUND AND EXCHANGE POLICY

REFUND AND EXCHANGE POLICY

Dear customer,

We are continually enhancing our Customer Support based on the feedback you provide. Please review the main guidelines of our Customer Service Policy below:

Condition of your item:
If any part of your PRODUCT is damaged or does not meet the quality you expected, please send us a picture of your product. Our Quality team will review the issue and may send you a replacement product. To be eligible for a replacement product shipment, your item must be unused and in the same condition that you received it, including the original packaging.

Cancellation Policy:
If you wish to cancel or change something in your order, please contact us within 24 hours of placing the order: support@urruf.com. We are unable to process cancellation requests after 24 hours as the package would have already been shipped. We process orders quickly to ensure prompt delivery. However, once processed in our warehouse, we cannot make changes.

Refund Policy:
If the product you received is damaged, different from what was requested, or has delivery issues, please inform us! Please send an email to support@urruf.com or contact us through our Fanpage or Instagram. We will review each case individually and inform you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified period.

DELAYED OR MISSING REFUNDS (if applicable):
If you haven’t received a refund yet, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. If you have followed these steps and still have not received your refund, please contact us at support@urruf.com.

Customer Support:
Our customer contact channel is:
- Email: support@urruf.com
- A customer service representative will respond to your inquiry within 48 hours.

PRIVACY STATEMENT
SECTION 1 - WHAT WE DO WITH YOUR INFORMATION?
When you shop in our store, we collect the personal information you provide during the purchase and sale process, such as name, address, and email. When you browse our store, we automatically receive your computer’s IP address to obtain information about your browser and operating system.
Email Marketing (if applicable): With your permission, we may send emails about our store, new products, and other updates.

SECTION 2 - CONSENT
By providing us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to us collecting and using that information only for that specific reason. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, collect or use your information, at any time, by contacting us at support@urruf.com.

SECTION 3 - DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 5 - THIRD-PARTY SERVICES
Third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. We recommend that you read the privacy policies of these providers to understand how they handle your personal information.
By proceeding with a transaction involving a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, you may be directed away from our site. We are not responsible for the privacy practices of other sites.

SECTION 6 - SECURITY
We take reasonable precautions to protect your personal information and follow industry best practices to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction.
Your credit card information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.

SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the website. Material changes will be notified so that you are aware of the information collected, used, and disclosed.
If our store is acquired or merged with another company, your information may be transferred to the new owners to continue selling products to you.

QUESTIONS AND CONTACT INFORMATION
To access, correct, amend, or delete personal information, register a complaint, or obtain more information, please contact our Director of Privacy Compliance at support@urruf.com.